![]() What do you do if you can’t remember your iCloud password? If you’re not successful, you can call Apple support at 800-APL-CARE (80) or chat with an Apple specialist. Follow along with the prompts to unlock your account. How to unlock a disabled Apple ID Head to. Enter your Recovery Key for two-step verification.* Choose a trusted device.* We’ll send your device a verification code. ![]() On your Mac, choose Apple menu > System Preferences, click Apple ID, and select Password & Security.Īccounts with two-step verification Go to your Apple ID account page and click “Forgot Apple ID or password.” Enter your Apple ID, select the option to reset your password, then choose Continue. On your iPhone, iPad, or iPod touch, tap Settings, tap, and then tap Password & Security to see if you turned on two-factor authentication.
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